IOB-FASTag FAQs

1. What is FASTag?

- FASTag is a device that employs Radio Frequency Identification (RFID) technology to make toll payments directly from the prepaid or savings account linked to it. It is affixed on the vehicle's windscreen and enables automatic deduction of toll charges, thereby facilitating smoother passage through toll plazas.

2. How does FASTag work?

- FASTag uses RFID technology to communicate with the toll plaza infrastructure. When a vehicle with a FASTag attached approaches a toll plaza, the RFID reader scans the tag, deducts the applicable toll amount from the linked account, and the boom barrier opens automatically to allow the vehicle to pass through without stopping.

3. What is FASTag, and how does it benefit me as a user?

- FASTag is an electronic toll collection system that allows for automatic toll payments. As a user, it saves you time at toll plazas, eliminates the need for cash transactions, and offers seamless passage through toll booths.

4. Where can I use FASTag?

- FASTag can be used at all toll plazas across national highways and select state highways in India. It's mandatory for all vehicles plying on these roads.

5. Is it mandatory to have a FASTag for my vehicle?

- Yes, as per the Government of India's mandate, FASTag is mandatory for all vehicles plying on national highways and select state highways.

6. How do I obtain a FASTag from Indian Overseas Bank (IOB)?

- You can obtain a FASTag from Indian Overseas Bank by visiting our branches or through our official website. The process typically involves providing your vehicle registration certificate (RC) and KYC documents for verification.

7. What documents are required to apply for an IOB FASTag?

- You'll need to provide your vehicle registration certificate (RC), KYC documents (such as Aadhaar card, PAN card, etc.), and vehicle-related details to apply for an IOB FASTag.

8. Can I use my IOB FASTag on all toll plazas in India?

- Yes, IOB FASTag can be used at all toll plazas across national highways and select state highways in India where FASTag is accepted.

9. How do I activate my IOB FASTag?

- Tag will be activated automatically and can be used immediately once the issuance is over by the IOB.

10. Is it mandatory to have an IOB FASTag for my vehicle?

- Yes, as per the mandate by the Government of India, FASTag is mandatory for all vehicles plying on national highways and select state highways. It's necessary to have an IOB FASTag or any other bank's FASTag for seamless toll payments.

11. How do I recharge my IOB FASTag?

- You can recharge your IOB FASTag online through the IOB FASTag portal, mobile banking, or through other channels supported by Indian Overseas Bank such as net banking, UPI, debit/credit cards, etc.

12. What should I do if my IOB FASTag is lost or damaged?

- In case of loss or damage to your IOB FASTag, immediately contact Indian Overseas Bank's customer support to block the tag and request a replacement. You may need to pay a nominal fee for the replacement tag.

13. How do I check my IOB FASTag balance and transaction history?

- You can check your IOB FASTag balance and transaction history online through the IOB FASTag portal. Additionally, IOB may provide SMS alerts for transactions.

14. Are there any discounts or benefits associated with using IOB FASTag?

- Yes, Indian Overseas Bank may offer cashback offers, discounts on toll charges, and other benefits to promote the usage of FASTag. Check the IOB website or contact customer support for details on ongoing offers.

15. Can I get a refund if I no longer need my IOB FASTag?

- Indian Overseas Bank likely has a refund process for unused FASTags. You'll need to follow their refund procedure, which may involve returning the FASTag and completing certain formalities as per IOB's policies.

16. What should I do if my IOB FASTag doesn't work at a toll plaza?

- If your IOB FASTag does not work at a toll plaza, contact Indian Overseas Bank's customer support for assistance. They can help troubleshoot the issue and ensure proper functioning of your FASTag. You may contact NHAI helpline number 1033 for addressing NETC FASTag complaints at toll plaza level.

17. What happens if my FASTag balance is low?

- If your FASTag balance is insufficient to cover the toll charges, the transaction may fail, and you may be required to pay the toll in cash or face penalties. It's important to maintain an adequate balance in your FASTag account.

18. What is the minimum recharge amount in FASTag in Indian Overseas Bank?

- The minimum recharge amount through digital channels is Rs 200/- presently.

19. What is the centralised helpline number for FASTag?

- The centralised helpline number for FASTag is 1033 for addressing NETC FASTag complaints at Toll Plaza level.

20. Is there any wallet limit for FASTag in IOB?

- Yes, presently the wallet limit per month should not exceed Rs 50000/- and Maximum balance should not exceed Rs 100000/- at any point of time.