BBPS FAQs

1. What is the Bharat Bill Payment System (BBPS)?

- The Bharat Bill Payment System (BBPS) is an integrated bill payment platform that enables consumers to pay their bills electronically through various channels such as bank branches, mobile banking, internet banking, ATMs, etc.

2. What types of bills can I pay using BBPS?

- BBPS allows you to pay a wide range of bills including electricity, water, gas, telephone, DTH, broadband, insurance premiums, credit card bills, and more.

3. How do I register for BBPS services with Indian Overseas Bank?

- To avail BBPS services through Indian Overseas Bank, you need to register for internet banking or mobile banking services provided by the bank. Once registered, you can access the BBPS platform through these channels.

4. Can I pay bills through BBPS without having an account with Indian Overseas Bank?

- Yes, you can pay bills through BBPS even if you do not hold an account with Indian Overseas Bank. BBPS allows customers to make bill payments using various payment modes such as debit cards, credit cards, net banking, UPI, etc., irrespective of their bank account but doing the same with registered bank account will enable one to keep the track of the transactions easily through bank statement.

5. How do I initiate a bill payment using BBPS?

- To initiate a bill payment using BBPS, log in to your Indian Overseas Bank internet banking or mobile banking account, navigate to the bill payment section, select the biller category, enter the required details such as biller name, consumer number, bill amount, etc., and confirm the payment.

6. Is there a fee charged for using BBPS services?

- Indian Overseas Bank may levy nominal charges for certain BBPS transactions. These charges, if applicable, will be communicated to you by the bank.

7. How long does it take for a bill payment to be processed through BBPS?

- BBPS transactions are usually processed in real-time or within a few hours, depending on the biller and the payment mode chosen. However, it's advisable to initiate bill payments in advance to avoid any delays in processing.

8. Can I schedule recurring bill payments using BBPS?

- Yes, BBPS allows you to schedule recurring bill payments for bills that are due regularly. You can set up automatic payments for bills such as electricity, water, telephone, etc., ensuring timely payments without manual intervention.

9. What should I do if my bill payment through BBPS fails or is delayed?

- If your bill payment through BBPS fails or is delayed, you should check the payment status on your Indian Overseas Bank internet banking or mobile banking account. Complaints can be raised through Internet Banking or Mobile Banking channels. If the issue persists, contact the bank's customer support for assistance.

10. Is it safe to use BBPS for bill payments?

- Yes, BBPS transactions are secure as they are processed through the bank's secure online banking platform. However, it is essential to follow safe banking practices always and ensure that you enter the correct biller details to prevent payment errors.

11. Can I view my past bill payment transactions through BBPS?

- Yes, you can view your past bill payment transactions through your Indian Overseas Bank internet banking or mobile banking account. The transaction history will provide details such as the biller name, transaction amount, date, and status of the payment.

12. How can I register new billers for payment through BBPS?

- You can register new billers for payment through BBPS by logging in to your Indian Overseas Bank internet banking or mobile banking account, navigating to the bill payment section, and following the instructions to add a new biller.

13. Can I use BBPS to make international bill payments?

- No, BBPS is primarily designed for domestic bill payments within India. International bill payments are not supported through the BBPS platform.

14. What should I do if I mistakenly make a duplicate bill payment through BBPS?

- If you mistakenly make a duplicate bill payment through BBPS, you should contact the biller's customer support or Indian Overseas Bank's customer support to request a refund or reversal of the duplicate payment.

15. Where can I find a list of billers registered with BBPS for payment?

- Internet Banking site or mobile banking app provides a list of billers registered with BBPS for payment category wise. Additionally, you can inquire at the bank's branches or customer support for assistance in locating billers. Complete list of Billers is available in NPCI BBPS website

16. Can I use BBPS to pay bills for services provided by companies outside India?

- No, BBPS is primarily designed for domestic bill payments within India. It cannot be used to pay bills for services provided by companies outside India.

17. How do I initiate a bill payment using BBPS through Indian Overseas Bank's internet banking?

- To initiate a bill payment through Indian Overseas Bank's internet banking, log in to your account, navigate to the bill payment section, select the biller category, enter the required details such as biller name, consumer number, bill amount, etc., and confirm the payment.

18. Can I use BBPS to pay bills offline at Indian Overseas Bank branches?

- Currently there is no provision for offline transactions in BBPS.

19. What should I do if I mistakenly make a duplicate bill payment through BBPS?

- If you mistakenly make a duplicate bill payment through BBPS, you should contact the biller's customer support or Indian Overseas Bank's customer support to request a refund or reversal of the duplicate payment.

20. Is there any separate application for BBPS only for Indian Overseas Bank?

- No, there is no such separate application for BBPS, Indian Overseas Bank customer can use Internet banking or Mobile Banking Facility for the same.