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Last Updated on 26/09/2018
Mobile Banking FAQs

Indian Overseas Bank

Mobile Banking - FAQ's

 

What is IOB Mobile Banking?

It is a mobile banking service provided by Indian Overseas Bank. It helps the customer to do following transactions:

  • Balance Enquiry
  • Mini Statement
  • Funds Transfer within Bank from one account to another
  • Funds Transfer to accounts of other bank using NEFT and IMPS
  • Credit Card Payment
  • Loan/Deposit view
  • Topup and bill payments
  • Stop cheque
  • Cheque status
  • ATM card blocking
  • Foreign Remittance using IMPS

 

What are the key benefits of this service?

It helps customers to conduct banking transactions 24x7 at his/her convenience from any place just by the use of a mobile phone.

Who can apply for this service?

This service is available to all Indian Overseas Bank customers having a valid operative account.

How to register for the service?

There are two options available for the customer to register for this service

 

Option - 1:

  • New customers have to download the application from www.iob.in - >mobile banking ->Application link
  • Fill the application and submit to branch

Option - 2:

  • Customer can also register/add accounts through internet banking login - >edit profile ->mobile banking registration

How to download the Mobile Banking application?

  • Customer will receive download link and MPIN through SMS after successful registration.
  • Customer can download the application from the link given in SMS message or from google play store /windows phone store/app store by searching for "IobMobile"

What are the various application platforms through the IOB Mobile Banking application can be used?

  • USSD
  • Android/iPhone/Windows application
  • Mobile browser(WAP)

How to perform a transaction though USSD?

  • Customer dials *99# from his mobile phone.
  • Customer receives welcome message as "Welcome to NUUP.Enter 3 Letters of your Bank's short name or first 4 letters of Your Bank's IFSC ."
  • Customer enters 'IOBA' or 'IOB' in reply
  • The bank mobile banking menu is displayed on the screen.
  • Customer selects the transaction from the menu and enters the details (last four digits of account number) as requested in the NUUP session to complete the transaction.
  • Bank completes the transaction and confirms the result on the mobile of the customer

What are the services availed through USSD?

  • Balance Enquiry
  • Mini Statement
  • Funds Transfer through IMPS
  • Change MPIN
  • Generate OTP
  • Know My MMID

What are the services available through IOB Mobile Banking Smartphone Applications?

  • Balance enquiry
  • Mini statement
  • Funds transfer(within Bank) o  Mobile to Mobile

o  Mobile to Account

  • NEFT
  • IMPS

o   Using Mobile number & MMID

o   Using Account number and IFSC code

o   Using Aadhaar number

o   Merchant payments.

  • Bill payments, topup (mobile and DTH)
  • IOB credit card payment
  • Deposit view
  • Loan view
  • Cheque status
  • Stop cheque payment
  • ATM card blocking
  • Request cheque book

What is the procedure for first time user to login in IOB Mobile Banking application ?

  • When the customer downloads the application and logins for the very first time,Application will ask to enter the registered mobile number and mPIN
  • On entering mobile number and mPIN customer will be prompted to enter OTP(One time PIN) received to registered mobile number
  • On entering OTP customer will be prompted to set a new 4-digit password and confirm password
  • After successfully setting the password customer has to change the mpin through change MPIN option.
  • MPIN and password should not be the same

 

Can the customer change mPin by himself through pc?

  • Choose Indian Overseas Bank
  • On next screen choose customer login and enter mobile number and MPIN
  • Customer can click Change MPIN

What if customer forgets his MPIN?

1.    Customer should contact branch

2.    If Customer has internet banking facility,then he/she can reset mpin through internet banking à edit profile à forgot mobile banking mpin option

What if customer forgets his Password?

Customer can reset the password using forgot Password link in mobile application.

What if customer enters the password wrong and user gets locked?

Customer can reset the password using forgot Password link in mobile application.

What if customer enters the MPIN wrong and user gets blocked?

Customer will be automatically unblocked next day on entering correct MPIN.

If customer forgot MPIN then he has contact branch or reset mpin through internet banking to regenerate MPIN

Can the customer view the transactions through pc?

  • Choose Indian Overseas Bank
  • On next screen choose customer login and enter mobile number and MPIN
  • Customer can click View Transactions

What is IMPS?

Instant Mobile Payment Service (IMPS) is an interbank electronic fund transfer service through mobile phones. IMPS facilitate customers to use mobile instruments as a channel for accessing their banks accounts and remitting funds there from.

Does the customer need to have a bank account for availing IMPS?

Yes, the customer needs to have a bank account with the bank which has enabled this facility.

What is MMID?

Mobile Money Identification Number (MMID) is a seven digit number of which the first four digits are the unique identification number of the bank offering IMPS.

Can I do an Inter-bank fund transfer using IOB Mobile Banking?

Yes, Inter-bank fund transfer can be done using IOB Mobile Banking through IMPS & NEFT.

Is there is any charge for IMPS transactions?

Yes, customer will be charged for IMPS transactions as per below slab, effective from 12.12.2016

IMPS

Limit

Rate per transaction

 

 

 

 

Upto Rs.1000

No charge

 

 

 

 

Rs.1001 - 10000

Rs.2.50/+tax

 

 

 

 

Rs.10001 - 1LAC

Rs. 5/ + service tax

 

 

 

 

>1 lac and upto Rs.2 lacs

Rs.15/ +service tax

 

 

 

Is there is any charge for USSD?

Yes, Operator charges Rs.0.50 for each transaction

What are the timings for initiating and receiving IMPS remittances?

IMPS transactions can be sent and received at any time and any day. There are no timing or holiday restrictions on IMPS remittances.

What happens in case the remitter enters a wrong beneficiary mobile number for remittance?

The beneficiary details required for making a remittance are MMID and mobile number. When a wrong mobile number is entered there is a very high possibility of the transaction getting rejected on the basis of MMID and mobile number combination.

Is there any limit on the value of transactions in IMPS?

The customer can transact on IMPS subject to a daily cap of Rs. 2,00,000/- per customer overall for transactions through mobile for funds transfer

Monthly cap is Rs.62,00,000 per customer.

What beneficiary details does the customer need to do an IMPS remittance?

The beneficiary details required are

  • Beneficiary's mobile number
  • Beneficiary's MMID

Or

  • IFSC code
  • Beneficiary's account number

Or

  • Beneficiary Aadhaar number

What if Customer's account got debited but bill payment or top up was not successful?

Amount will be automatically refunded in two working days.

Is mobile banking service available overseas?

No it is not available overseas.

Can I access Mobile banking if I have not registered for Net Banking?

Yes. It is independent of Internet Banking Services of IOB.

Is it necessary to change the default MPIN that is advised by SMS?

Yes, it is mandatory. You cannot use the services without first changing the default MPIN to one of your choice.

MOBILE TOP UP

Is registration a pre-requisite for Mobile Top UP?

No separate registration is required for top-up through Mobile. You can top up any mobile number through the option 'Mobile Top Up' in the main menu.

What is the min and max amount I can top up through this service?

Please check with your mobile operator for the same. The amount to be topped up should be as per the plan of the prepaid connection.

When will my Bank Account be debited?

Your bank account will be debited immediately.

Will I get the same talk-time validity as I would at the local retailer?

Yes. You will get the same talk-time and validity as you would get at your local retailer.

Can I know what is the talk-time and validity that I will get before I do the top up?

Please check the same with the mobile operator's call centre or their website.

How long does it take for me to complete a Top-up?

Normally, your mobile will get topped-up in less than 5 minutes.

Will I receive a confirmation for completion of top-up through the facility?

Once the top-up is completed, you will receive a confirmation message from the operator.

What if I do not get any confirmation message from the operator?

Once the top-up is completed, you will receive a confirmation message from the operator. In case of non-receipt of confirmation message, please check the talk-time limit of the mobile phone that you have topped up. If the talk-time does not increase, please contact your operator.

Can I top up when I am on roaming?

Yes, you can.

What will happen if, by mistake, I have entered the wrong mobile number during Mobile Top Up and my account has been debited for the same? How do I get the amount back?

In case the mobile number entered by you was a valid number, that number will get topped up and the amount cannot be refunded. In case the number entered by you was not a valid number, the amount will be reversed and your account will be credited.

Is there a charge for using this facility?

No,IOB provides this facility free of charge for its customers.