By using the IOB Mobile App, the Customers thereby agree and consent to these Terms and Conditions, which form the contract between the Customer and Bank for using the Mobile banking services of the Bank through Bank's App. Bank's Mobile banking service shall be governed by such terms and conditions as amended by the Bank from time to time and published in the site or Bank's website www.iob.in. These terms and conditions shall be in addition to and not in derogation of other terms and conditions relating to any Account of the Customer and/or the respective product or the service provided by the Bank unless otherwise specifically stated. No Customer is entitled to use the Mobile Banking Service without understanding and agreeing to the Terms and Conditions for Mobile Banking Service.The agreement shall remain valid until it is replaced by another agreement or terminated by either party or account is closed, whichever is earlier.

All terms and conditions relating to the Products/services like deposit /loan schemes etc. of the Bank offered in Mobile Banking application shall be the same, other than the ones specifically mentioned in this current Terms & Conditions.

The Bank may offer Mobile Banking Service to selected customers at its discretion. There will be no obligation on the part of the Bank to support all the versions of Android/iOS versions.

Though the Mobile Banking facility is very convenient, and the Bank uses the advanced technological/security features on account, the technological knowledge and discipline required for operating such accounts and because of the inherent risks involved in case of failure to comply the confidentiality and other obligations of the customers, all users are advised to familiarize themselves with the correct and proper use of Mobile Banking Service and the terms and conditions mentioned herein, before opting or using the Mobile Banking facility.

Existing customers can access the IOB Mobile App by using their existing Mpin to create new App passcode.

And

New Users who are not registered in Mobile banking will proceed for their self-registration by entering customer ID or fifteen digit account number to create new App passcode and active ATM/Debit card to generate Mpin.

Or

New users who are not having ATM/Debit card can approach their Branch to get Mpin delivered by the Bank to their registered Mobile number and default Mpin is required to be changed mandatorily before using for funds transfer after creating App passcode.

As a safety measure the User shall change the passcode as frequently as possible, at least once in 90 days. Instead of App passcode, Users can also use bio metric authentication to login into Mobile application which is more convenient and secure.

The User shall not attempt or permit others to attempt accessing the account information stored in the computers and computer networks of the Bank through any means other than the Mobile Banking Services.

The Bank shall endeavor to provide to the User through Mobile Banking services such as

1. Balance enquiry, Transaction details and Mini Statement

2. Intra Bank Transfer (request for transfer of funds between accounts of the same User and other accounts)

3. Immediate Payment Service System (IMPS)

4. National Electronic Fund Transfer (NEFT)

5. MMID generation

6. Deposit Open/Closure/Renewal

7. PMJJBY&PMSBY insurance Enrollments

8. Credit card Payment (IOB Credit Card only)

9. Debit card Blocking

10. Stop cheque facility

11. mPassbook-View & download SB/CDCC/Loan statement

12. Mobile Top Up, DTH Recharge, Utility Bill Payments

13. Complaint lodge/Track/follow-up on a complaint

14. Apply for MF/insurance/Locker/Demat account/Cheque Book

15. Issuance of home loan certificate /Education loan interest certificate/Deposit interest certificate

16. SB/CDCLoan account statement

17. Standing instruction and schedule future fund transfers

18. Apply for loans (Home/Vehicle/Personal loan)

19. Voice Assistant

20. Beneficiary Registration

21. Payment of Central and State Government taxes

Functionalities:

1. Bio metric authentication

2. Pre login features (ATM branch locator,Recharge etc)

3. View details for all accounts (Accounts, deposits, cards, loans) - one customer view

4. Ability to view basic account details (MAB, Account Status, Account Type, Branch, IFSC Code, Address etc.)

5. View past transactions by setting period

6. Ability to view and save statements/transaction history for up to past 3 years

7. Personalize transaction limits

8. Set favourite accounts/favourite transactions

9. View/ Modify/ Delete Standing Instructions & scheduled future fund transfers

Language

Bank is offering Mobile Banking services in regional languages such as Bengali, Gujarati, Kannada, Malayalam, Marathi, Odia, Punjabi, Tamil, Telugu in addition to Hindi and English.

The Bank at its sole discretion may also make additions/deletions to the Mobile Banking Services being offered without giving any prior notices or reasons. The availability /non-availability of a particular service may be advised through the IOB Mobile App or any other mode as the bank thinks fit. The Bank shall take reasonable care to, ensure the security of and prevent unauthorized access to the Mobile Banking Services using technology reasonably available to the Bank. The User shall not use or permit to use Mobile Banking Service or any related service for any illegal or improper purposes.

The USER shall:

• Keep the App Passcode and Mpin totally confidential and not reveal them to any other person including any person representing or claimed to be representing the Bank;
• Create six digit App passcode which must not relate to any readily accessible personal data such as date of birth, telephone number, vehicle number, driving license etc. or easily guessable combination of numbers;
• Commit the App Passcode and Mpin to memory and not record them in a written or electronic form.
• Not let any unauthorized person have access to his /her Mobile Phone or leave the Mobile Phone unattended while using Mobile Banking Services.
• Not disclose/reveal his/her personal or confidential information to anyone over email/SMS/phone call even if it's purportedly from Indian Overseas Bank. IOB or any of its representatives will never send emails/SMS or call over phone seeking the personal information like username, passwords, One Time SMS passwords, ATM card details etc. of any user.

(A) Forgot App Passcode/Mpin

In the event of forgetting Passcode, User can retrieve it by using the Forgot Passcode link available in Login page of Mobile Application.

In the event of forgetting Mpin, User can reset Mpin by using Manage Mpin option available on setting option of IOB Mobile App or reset Mpin can be done by Branch.

(B) Non-liability of the bank in case of Compromise of OTP/Passcode/Mpin / Card details

The User agrees and acknowledges that Bank shall in no way be held responsible or liable if the User incurs any loss as a result of compromise of App passcode/Mpin by the User himself or User has failed to follow the Mobile Banking Service instructions as published by the Bank on the site from time to time. User agrees to fully indemnify and hold harmless Bank in respect of the same.

(C) Locking of App Passcode

Mobile Banking App Passcode/ Mpin shall get locked after a number of incorrect attempts, up to such number (at present 3 failed attempts) as may be decided by the Bank from time to time. The same shall be available on the next day. In case of emergency, the App passcode/Mpin can be retrieved by Forgot App passcode/ Forgot Mpin options

(D) Deactivation of Mobile Banking Services

The Bank has the discretion to deactivate a Mobile banking service, if the same has not been used for a period defined by the Bank. Also the Bank has the right to deactivate the Mobile Banking App due to noncompliance of the customer to Regulatory/Statutory guidelines or unsatisfactory behavior in the account.

Instantaneous Transactions

All the instructions for instantaneous transactions received before the cut off time of the specified transaction, will be given effect to instantaneously unless until some processing work or maintenance activity is being done or some unavoidable circumstances beyond the control of the Bank occur. : Inter Bank Fund Transfer, Intra Bank Fund Transfer and customer should a gree that the transactions originated using the mobile phones are non-retractable as these are instantaneous/real time.

Non-Instantaneous Transactions

In respect of Non-instantaneous transactions and transactions requiring manual intervention by the branch or Contact Centre, the Bank would endeavor to give effect to such transactions at the earliest: e.g. Locker Request, Cheque Book request etc.

Users are advised to take special care in respect of the mobile number/SIM card in respect of user's mobile number registered with the Digital banking facility. In case of loss of mobile handset bearing the number registered with the Bank or in case of change in the mobile number, the user is advised to take special care to ensure that the said number is not misused to carrying out unauthorized transactions in the Digital banking facility. The users are also advised to take appropriate steps for preventing the mobile service provides from issuing duplicate SIM card without the proper authentications of the user.

Various cybercrimes like phishing, vishing (Voice phishing), SMSing (phishing through SMS), compromise of User's system security etc., that could affect Payment Instructions / other instructions to the Bank. Whilst the Bank shall endeavor to protect the interest of the customers, there cannot be any guarantee from such cybercrimes and other actions that could affect Payment Instructions / other instructions to the Bank including but not limited to delay or failure in processing the instructions. The User shall separately evaluate all such risks and the Bank shall not be held responsible for the losses arising out of such cybercrimes. The User understand that doing an digital Banking transaction at a Cybercafé/shared computer terminal is risky and shall avoid using the services of a Cybercafé/shared computer terminal to do any Digital Banking transactions. While accessing Bank's Digital Banking site from Bank's e-Corner or Kiosk, the User should ensure the confidentiality of his login credentials and should not allow anyone near him or take their help to complete transactions.

The filling of data for transfer of funds and/or issue of Demand Drafts, cheques would require proper, accurate and complete details.

For instance, the customer is aware that:

• he/she would be required to fill in the correct account number of the person to whom the funds are to be transferred;
• he/she would be required to fill in the correct Credit Card number while making Credit Card payments;

In the event of any inaccuracy in this regard, the funds could be transferred to incorrect accounts and there is no guarantee of recovery of the same thereafter. The User shall therefore take all care to ensure that there are no mistakes and errors and that the information given by him/her to the Bank or fed in the site in this regard are error free, accurate, proper and complete in all aspects. The User agrees to indemnify the Bank from any loss due to an error on his/her part. As per Regulatory instructions credit will be effected based solely on the beneficiary account number information and the beneficiary name particulars will not be used there for. Hence the Bank shall not be responsible for any wrong credit on account of mistake in the account number provided by the User for availing such services.

On the other hand in the event of the User's account receiving an erroneous credit by reason of a mistake committed by some other person or for any other reason, the Bank shall be entitled to reverse the erroneous credit at any time whatsoever without his/her consent. The User shall be liable and responsible to the Bank and accede to accept the Bank's instructions without questions for any unfair or unjust gain obtained by him/her as a result of the same.

The Mobile banking Application of the Bank may require maintenance and during such time it may not be possible to process the request of the customers. This could result in delays and/or failure in the processing of instructions.

The User understands that the Bank disclaims all and any liability, whether direct or indirect, whether arising out of loss or otherwise arising out of any failure or inability by the Bank to honor any customer instruction for whatsoever reason.

The User needs to get his mobiles scanned on a regular basis and be updated with the latest anti-virus software available. The Bank shall not be responsible in case of any data loss or theft due to the virus transmitted in the system through the usage of Mobile Banking App.

The User should ensure that the device is configured and updated with latest Google Play Services Updated Security Provider

The following Business rules will apply to the Mobile Banking service:

• The Facility will be available to Customers having a satisfactory Savings/ Current accounts which are complied with full KYC norms with the Bank
• Only Current accounts with individual category and Proprietorship concern are allowed for Mobile Banking Registration with Funds transfer facility.
• Only Former account holder is eligible for Mobile banking registration in case of F OR S operated accounts.
• Fund transfer eligible only for those accounts having mode of operation SO (self-operated), E or S (either or survivor), AS (anyone or survivor).
• Fund Transfer not eligible for other type of accounts such as operated by jointly /operated by guardian/HUF - operated by KARTA) but view facility is available.
• Accounts operated by mandate holder, Power of Attorney holder, any two partners/directors are not allowed/not eligible for mobile banking registration.
• Dormant and inactive accounts are not eligible.

Funds Transfer Limits

1. Entering the wrong Mpin thrice will block the Mobile Banking service to the Account for the day and two such consecutive blockages will de-activate the Facility and the Customer should lodge complaint to home branch to revive the services as per the procedure laid down for the same.

2. Any change in the business rules of any of the processes will be notified on Bank's website www.iob.in, which will be construed as sufficient notice to the Customer.

3. In the case of a joint account where mode of operation is "Either or Survivor" /Anyone or Survivor, all account holders can use the Facility registered with unique mobile number. The transactions in such accounts shall be binding on all the joint account holders, jointly and severally. The Customers are bound to advise the Bank separately, of any change in the mode of operation in an Account and get it effected for necessary modifications to the Application.

4. The Bank reserves the right to reject a Customer's request for Mobile Banking Service without assigning any reasons.

5. The Bank may suspend the Facility as per the bank's discretion, if the same has not been accessed by the Customer for three months or more. If the Facility has not been accessed for six months or more, the same may be cancelled.

6. The Customer can request for termination of the Facility by de-registering at branch of account enabled for Mobile banking service or through Mobile Banking Application. The Customer shall remain accountable for all the transactions on the designated account made prior to confirmation of any such cancellation request by the Bank. It shall be the Bank's endeavor to give a reasonable notice for withdrawal or termination of the facility, but the Bank may at its discretion withdraw temporarily or terminate the facility, either wholly or partially, anytime without giving prior notice to the Customer. The facility may be suspended for any maintenance or repair work for any breakdown in the Hardware/ Software of Mobile Banking service, any emergency or security reasons without prior notice and the bank shall not be responsible if such an action has to be taken for reasons of security or emergency.

7. The Bank may also terminate or suspend the services under the Facility without prior notice if the Customer has violated the terms and conditions laid down by the Bank or on the death of the Customer when brought to the notice of the Bank.

Authorization

• The customer expressly authorizes Bank to disclose to the service provider or any other third party, all user information in its possession, as may be required by them to provide the services offered under said facility to the customer.
• The authority to record the customer’s details and transaction details is hereby expressly granted by the customer to Bank. All records of Bank generated by the transactions arising out of user of the facility, including the time of transaction, beneficiary details, etc recorded shall be conclusive proof of the genuineness and a accuracy of the transactions.

Usage of Facility:

By accepting the terms and conditions on the mobile phone while registering for the facility, the Customer:

• Agrees to use the IOB Mobile Banking service for financial and non-financial transactions offered by the Bank from time to time.
• Agrees, In case of fund transfer through NEFT, the same shall be governed by terms and conditions applicable for National Electronic Fund Transfer ("NEFT"), as provided in the site of the Reserve Bank of India website www.rbi.org.in.
• Also irrevocably authorizes the Bank to debit the Accounts which have been enabled for Mobile Banking service for all transactions/services undertaken by using MPIN.
• Authorises the Bank to map the Customer id, account number, login passcode and Mobile Phone Number etc. for the smooth operation of Mobile Banking service offered by Bank and to preserve the mapping record in its own server or server of any other third party and to use such data at its discretion for providing/enhancing further banking/ technology products that it may offer.
• Agrees that he/ she is aware and accepts that Mobile Banking service offered by the Bank will enable him/her to transact using MPIN within the limit prescribed by the Bank and will be deemed as bonafide transaction.
• Agrees that the transactions originated using the mobile phones are non-retractable as these are instantaneous/real time.
• Understands and explicitly agrees that Bank has the absolute and unfettered right to revise the prescribed ceilings from time to time which will be binding upon him/her.
• Agrees to use the facility on a mobile phone properly and validly registered in his/her name only with the Mobile Service Provider and undertakes to use the Facility only through Mobile Phone Number which has been used to register for the Facility.
• Agrees that while the Information Technology Act , 2000 prescribes that a subscriber may authenticate an electronic record by affixing his digital signature which has been given legal recognition under the Act, the Bank is authenticating the Customer by using Mobile Number, MPIN or any other method decided at the discretion of the Bank which may not be recognized under the IT Act, 2000 for authentication of electronic records and this is acceptable and binding to the Customer and hence the Customer is solely responsible for maintenance of the secrecy and confidentiality of the MPIN without any liability to the Bank.

Others

• The Customer shall be required to acquaint himself/herself with the process for using the Facility and that he/she shall be responsible for any error made while using the Facility.
• The Bank reserves the right to decide what services may be offered. Additions/ deletions to the services offered under the facility are at its sole discretion.
• The instructions of the Customer shall be effected only after authentication under his/her Login Passcode and MPIN or through any other mode of verification as may be stipulated at the discretion of the Bank.
• While it shall be the endeavour of the Bank to carry out the instructions received from the Customers promptly, it shall not be responsible for the delay/ failure in carrying out the instructions due to any reasons whatsoever including failure of operational system or due to any requirement of law. The Customer expressly authorizes the Bank to access his/her account information required for offering the services under the Facility and also to share the information regarding his/ her accounts with the service provider/ third party as may be required to provide the services under the Facility.
• The transactional details will be recorded by the Bank and these records will be regarded as conclusive proof of the authenticity and accuracy of transactions.
• The Customer hereby authorizes the Bank or its agents to send promotional messages including the products of the Bank, greetings or any other messages the Bank may consider from time to time.
• The Customer understands that the Bank may send „rejection? or „cannot process? the request messages for the service request(s) sent by the Customer which could not be executed for any reason.
• The Bank shall make all reasonable efforts to ensure that the Customer information is kept confidential but shall not be responsible for any inadvertent divulgence or leakage of confidential Customer information for reasons beyond its control or by action of any third party.
• The Customer expressly authorizes the Bank to carry out all requests/ transactions purporting to have been received from his/ her mobile phone and authenticated with his/ her MPIN. In the case of payment facilities like fund transfer, mobile top up, bill payment, etc, the customer shall be deemed to have expressly authorised the Bank to make the payment when a request is received from him/ her.
• It is the responsibility of the Customer to advise the Bank of any change in his mobile number or loss/ theft of mobile phone by adopting the procedure laid down by the Bank for the purpose.
• The Telecom Service provider of the customer may levy charges for each SMS/ dial/GPRS and the Bank is not liable for any dispute that may arise between such telecom service provider and the Customer.

As per National Payments Corporation of India (NPCI) guidelines, IOB is offering IMPS facility, IMPS (Immediate Payment Service) for transferring funds using Account number plus IFSC code, Mobile number of the beneficiary with an additional 7 digit MMID and Aadhaar number. Acceptance of terms & conditions of Mobile Banking Service implies consent of the customer for issue of MMID also.

If the beneficiary details required for making a remittance (such as MMID, mobile number) are wrong, there is a very high possibility of the transaction getting rejected. If user is remitting money using account number, please check the account number as amount will be credited on the basis of account number only.

In case of fund transfer through IMPS, the same shall be governed by terms and conditions applicable to IMPS as provided in the site as well as (www.npci.org.in).

In case the IMPS transaction is not completed for any reason - technical or business, the reversal of the remitter’s funds will happen immediately. If such a transaction becomes a subject matter of reconciliation wherein the fate of transaction is not determined immediately, the reversal of funds to remitter or credit to the beneficiary will be done as per NPCI guidelines.

So If IMPS transactions are timed out as detailed above, then it is necessary on Customer part to check account statement for debit/reversal and also check with the beneficiary if funds are received or not before initiating any new transaction to the same beneficiary to avoid duplicate/double credit to the beneficiary.

The Bank reserves the right to charge the Customer a fee for the use of the services provided under the Facility and change the fee structure at its discretion. Display of such charges on Bank’s websites would serve as sufficient notice and the same is binding on the customer.

1. It is the responsibility of the Customer to provide correct information to the Bank through the use of the Facility or any other method. In case of any discrepancy in this information, the Customer understands that the Bank will not be in any way responsible for action taken based on the information. The Bank will endeavour to correct the error promptly wherever possible on a best effort basis, if the customer reports such error in information.

2. The Customer understands that the Bank will try, to the best of its ability and effort, to provide accurate information and shall not hold the Bank responsible for any errors or omissions that may occur due to reasons beyond the control of the Bank.

3. The Customer accepts that the Bank shall not be responsible for any errors which may occur in spite of the steps taken by the Bank to ensure the accuracy of the information and shall not have any claim against the Bank in an event of any loss/ damage suffered as a consequence of an information provided by the Bank found to be not correct.

1. The Customer will be responsible for all transactions, including unauthorised /erroneous/ wrong/ incorrect/mistaken/false transactions made through the use of his/ her mobile phone, SIM card and MPIN, regardless of whether such transactions are in fact entered into or authorized by him/ her. The Customer will be responsible for the loss/damage, if any suffered in respect of all such transactions.

2. The Customer shall take all possible steps to ensure that the Application and his/her mobile phone are not shared with anyone and shall take immediate action to de-register from Mobile Banking service as per procedure laid down in case of misuse/ theft/loss of the mobile phone or SIM card.

3. The Customer will use the services offered under the Facility using the MPIN in accordance with the procedure as laid down by the Bank from time to time, including the terms and conditions contained herein.

4. The Customer shall keep the Login Passcode and MPIN confidential and will not disclose these to any other person or will not record them in a way that would compromise the confidentiality of the same or the security of the service.

5. It will be the responsibility of the Customer to notify the Bank immediately if he/ she suspect the misuse of the MPIN. He will also immediately initiate the necessary steps to change his MPIN.

6. If the mobile phone or SIM is lost, the user must immediately take action to de-register from Mobile Banking service at Home branch of the primary account enabled for Mobile Banking service.

7. The Customer accepts that any valid transaction originating from the Login Passcode and / or registered mobile phone number shall be assumed to have been initiated by the Customer and any transaction authorized by the MPIN is duly and legally authorized by the Customer.

8. The Customer shall keep himself/herself updated with regard to any information/ modification relating to the services offered under the Facility which would be publicized on the Bank?s websites and at the branches and would be responsible for taking note of / compliance of such information/ modifications in making use of the Facility.

9. The Customer shall be liable for all loss or breach of the Terms and Conditions contained herein or contributed or caused the loss by negligent actions or a failure to advise the Bank within a reasonable time about any unauthorised access in the account.

10. The Customer shall be liable and responsible for all legal compliance and adherence of all commercial terms and conditions in respect of the mobile connection/SIM card/mobile phone through which the facility is availed and the Bank does not accept/ acknowledge any responsibility in this regard.

11. It is the responsibility of the Customer to notify the Bank, about any change in mode of operation, through a separate communication, making a specific reference to the Mobile Banking service availed. It is also the responsibility of the Customer to notify the Bank, any other change in the operation of the account which will otherwise make the account ineligible for the Mobile Banking service. Any failure on the part of the Customer to advise the Bank separately shall continue to bind all the account holders, jointly and severally for the transactions through this Facility.

The Bank, when acting in good faith, shall be absolved of any liability in case:

1. The Bank is unable to receive or execute any of the requests from the Customer or there is loss of information during processing or transmission or any unauthorized access by any other person or breach of confidentiality or due to reasons beyond the control of the Bank.

2. There is any kind of loss, direct or indirect, incurred by the Customer or any other person due to any failure or lapse in the Facility which are beyond the control of the Bank.

3. There is any failure or delay in transmitting of information or there is any error or inaccuracy of information or any other consequence arising from any cause beyond the control of the Bank which may include technology failure, mechanical breakdown, power disruption, etc.

4. There is any lapse or failure on the part of the service providers or any third party affecting the said Facility and that the Bank makes no warranty as to the quality of the service provided by any such provider.

a. The Bank, its employees, agent or contractors, shall not be liable for and in respect of any loss or damage whether direct, indirect or consequential, including but not limited to loss of revenue, profit, business, contracts, anticipated savings or goodwill, loss of use or value of any equipment including software, whether foreseeable or not, suffered by the Customer or any person howsoever arising from or relating to any delay, interruption, suspension, resolution or error of the Bank in receiving and processing the request and in formulating and returning responses or any failure, delay, interruption, suspension, restriction, or error in transmission of any information or message to and from the telecommunication equipment of the Customer and the network of any service provider and the Bank's system or any breakdown, interruption, suspension or failure of the telecommunication equipment of the Customer, the Bank's system or the network of any service provider and/or any third party who provides such services as is necessary to provide the Facility.

b. The Bank will not be responsible if the Application is not compatible with/ does not work on the mobile handset of the Customer.

In consideration of the Bank providing the Facility, the Customer agrees to indemnify and hold the Bank harmless against all actions, claims, demands proceedings, loss, damages, costs, charges and expenses which the Bank may at any time incur, sustain, suffer or be put to as a consequence of or arising out of or in connection with any services provided to the Customer pursuant hereto. The Customer shall indemnify the Bank for unauthorized access by any third party to any information/instructions/triggers given by the Customer or breach of confidentiality.

1. The Facility and the terms and conditions of the same are governed by the applicable laws in India.

2. Any dispute or claim pertain to the Facility and /or the terms and conditions herein are subject to the exclusive jurisdictions of competent courts/tribunals/forums in Chennai and the Customer agrees to such exclusive jurisdictions in Chennai.