Click here to Redeem
Customer Journey Video
Terms & Conditions
1. Cardholder needs to activate the card and make at least one successful transaction within 30 days of card activation. Eg. Suppose a card was issued on 10.09.2024. The card holder needs to make a successful Ecom or POS transaction by 10.10.2024 to be eligible for the offer.
2. Bank will send a 15-digit Membership ID which can be used for redemption of Platinum or Signature card linked offers. The code will be sent within 30 days of making a successful Ecom or POS Transaction.
3. On receipt of the Membership ID, customer needs to redeem the Membership ID within next 30 days.
4. For authentication of cardholder, customer may be required to make a 1-rupee transaction while redeeming an offer.
5. Times Prime, Amazon and Swiggy voucher is a one-time offer.
6. International Lounge, Railway Lounge and Domestic Airport F&B facility is available for a period of 1 year only.
7. Bank reserves the right to withdraw benefits without notice to customers.
Customer Journey
- Bank circulates redemption portal link and membership id with each eligible cardholder.
- Cardholder lands on portal via this link - https://iob.in/newcardoffer
- Registers (creates account) using membership id, mobile number and OTP, email address and verification.
- Cardholder does an INR 1 authentication transaction to validate identity.
- Post registration, every subsequent login will be based on mobile number and OTP.
- Post login, cardholder lands on a dashboard which shows available benefits.
- Cardholder clicks on any benefit to issue voucher/ code.
- Voucher/ code will also be triggered to cardholder via email/ SMS.
- Cardholder can login and redeem any benefit depending on validity.
- After redemption, the counter for that particular benefit reduces by 1.
- Cardholder can access redeemed benefit details anytime post claiming the same.