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Contact-Centre-Information

Last Updated on: 20/04/2024

Contact-Centre-Information

Contact Centre Information
Sr. No. Services Toll Free & PRI Numbers

1

Contact Centre Toll Free Numbers

1800 890 4445
1800 425 4445

2

For Digital Complaints (Transactions Related to UPI, ATM, Mobile Banking, Internet Banking etc.)

044-24371120

3

For any Cyber Fraud Complaints

044-28584890
cybercell@iob.in

4

Cyber Police Helpline Number

1930

5

Missed Call Numbers for Balance Enquiry

9210622122
9289222029

6

Credit Card (Rupay)

1800 890 4445
1800 425 4445

7

Credit Card (VISA)

18004257744

8

Door Step Banking

1800 1213 721

List of Outbound Services Available through Contact Centre:

  • Awareness calls through voice blast to the borrowers prior to the due date of payment of dues.
  • Agent calling for reminding Overdue amount of SMA0, SMA1 and SMA2 accounts.
  • Agent calling for Digital Drop Off for loans applied through digital/online mode and handholding the customers for completing the journey.
  • Agent calling for Digital Drop Off VKYC – SB account opening through online journey which were dropped off and assisted by handholding the customers for completing the journey.
  • Agent calling for Leads received through Various Channels and pushing the leads to respective branches for business conversion.
  • Agent calling for reminding to pay Overdue/NPA amount of Credit Card.
  • Agent calling customers for call back option and abandon calls.

Sr. No.

Service Name

Available through

IVRS

AGENT

1

Account Balance

✔

✔

2

Last 5 Transactions

✔

✔

3

Account Statement

✔

✔

4

Cheque Book Request

✔

✔

5

Cheque Status Enquiry

✔

✔

6

Stop Payment of Cheque

✔

✔

7

Deposit & Loans Products Features

✔

✔

8

Interest Rates Information

 

✔

9

Clean Loan Request

✔

✔

10

Housing Loan Request

✔

✔

11

Vehicle Loan Request

✔

✔

12

Education Loan Request

✔

✔

13

Fund transfer via IVRS

✔

 

14

Mobile Number Registration

✔

 

15

Mobile Number Updation

✔

 

16

PAN Link status

✔

 

17

Aadhaar Link Status

✔

✔

18

PMJJBY & PMSBY Request

✔

✔

19

APY

✔

✔

20

INSPRD

✔

✔

21

SURAKSHA

✔

✔

22

Locker Request

✔

✔

23

Enquiry of Intra-bank Transfer Status

✔

✔

24

Enquire Of IMPS Status

✔

 

25

Enquire OF NEFT Status

✔

✔

26

Enquire of RTGS Status

✔

✔

27

Issuance of Certificate of Interest for Loan Account

✔

✔

28

Issuance of TDS/ form 16 Certificate -> For Previous Year

✔

 

29

Issuance of TDS/ form 16 Certificate -> For Current Year

✔

 

30

Change in Profile Data (Email Id Updation)

✔

 

31

Complaint with Regard to Poor Maintenance of ATM Room: Call Centre

 

✔

32

Complaint with Regard to Non-Functioning ATM: Call Centre

 

✔

33

Complaint with Regard to ATM Out of Cash

 

✔

34

Unauthorised Transactions Reporting - Debit Card/IB/UPI/Account Freezing

 

✔

35

Request for Debit Card

✔

✔

36

Blocking of ATM Card

✔

✔

37

Unblocking of ATM Card

✔

 

38

Replacement of Debit Card

✔

 

39

Change Pin of Debit Card

✔

 

40

Debit Card Green Pin Generation

✔

 

41

Dispatch Details of Debit Cards

✔

 

42

ATM Card/Debit Card Status

✔

 

43

Blocking of Credit Card

✔

 

44

Renewal of Credit Card

✔

 

45

Replacement of Credit Card in Lieu of Blocked Card

✔

 

46

Request for Credit Card

 

✔

47

Credit Card Application Status

 ✔

✔

48

Blocking Netbanking

✔

✔

49

Blocking UPI Services

✔

✔

50

Activate SMS Alert/Email Statement

✔

 

51

Complaint Registration

✔

52

Complaint Status

✔